Tickets are normally sent to us by the flight provider 7-14 days before departure. They will be checked and sent onto you.

If your departure is within 7-14 days, you can check to see if we have dispatched tickets to you by using the Manage Your Booking facility on our web-site. Once you have logged into your booking, by selecting the View My Booking section, you will be able to see whether the tickets have been dispatched, and on what date this took place. Tickets are posted Royal Mail 1st Class. If it looks like your tickets have not arrived, or have not been dispatched, please open a CSR (Customer Service Request) from the main menu of the Manage Your Booking section to enquire of their wherabouts.

If you have just made a booking, and are departing within 14 days, it is likely that tickets will need to be collected from the airport on the day of departure. You will have been sent this information in your confirmation email, but can also retrieve it using the guidelines below.
 

The amount of baggage you can take is determined by two factors. Your flight provider and the airline they use, and the regulations relating to security.

If your booking reference begins with EUR, MLT, CAR, EXO or FLR, your flight provider will advise the available baggage allowance when they send out tickets. The most likely baggage allowance will be 20kg, but can only be confirmed by ticket. Some suppliers, such as Thomas Cook have a 15kg baggage allowance, which can be upgraded to 20kg for a supplement.

If your booking reference begins with EUF, you are travelling with a ticket-less supplier and the baggage information will be on your confirmation email, or postal receipt (if you did not provide us with an email address).

If your booking reference begins with SCH, you are travelling on a scheduled flight, and baggage allowance will be advised either on e-Ticket, or with paper tickets, issued by the airline and dispatched to you by ourselves, after your booking is confirmed.

The security regulations regarding baggage can usually be found on the web-site of the airport you are departing from. The links below should cover the majority of our departure airports:

Gatwick, Heathrow, Stansted, Glasgow, Edinburgh, Aberdeen, Southampton, are all run by BAA.

Birmingham, Blackpool, Coventry, Doncaster, East Midlands, Humberside, Leeds/Bradford, Liverpool, Luton, Manchester, Newcastle, Norwich
 

If your flight booking reference begins with EUF (no-frills flight provider) or SCH (scheduled flight provider), you will not be able to book extra legroom or upgraded seats.

If your flight booking reference begins EUR, MLT, CAR, EXO or FLR, then your flight provider may be able to offer an extra leg-room or upgraded seat option. To find out if this is possible, we recommend you open a CSR (Customer Service Request). To do this, please access the Manage Your Booking facility on our web-site, and login using your flight booking reference and name.

You will then be able to raise a CSR (Customer Service Request), advising us of your requirements.

We aim to respond to CSR's within 48 hours.
 

Most airline allow items such as golf clubs, surf boards and skis, to be carried at an additional charge. This charge is usually reduced if you pre-book and in some cases, you may noty be able to take additional sporting items at all if they are not booked in advance.

To arrange the carriage of sports equipment, please raise a CSR (Customer Service Requst) using the Manage Your Booking facility on our web-site. Login using your flight booking reference and name. You will then be able to raise a CSR (Customer Service Request), advising us of your requirements.

We aim to respond to CSR's within 48 hours.
 

The security regulations regarding baggage can usually be found on the web-site of the airport you are departing from. The links below should cover the majority of our departure airports:

Gatwick, Heathrow, Stansted, Glasgow, Edinburgh, Aberdeen, Southampton, are all run by BAA.

Birmingham, Blackpool, Coventry, Doncaster, East Midlands, Humberside, Leeds/Bradford, Liverpool, Luton, Manchester, Newcastle, Norwich
 

From 19th March the Spanish Government have introduced new requirements meaning that airlines have to provide certain personal information about all travellers on their aircraft to the Spanish authorities before the aircraft leaves the UK. This information is sometimes known as 'Advance Passenger Information' ('API' or 'APIS' data).

The airline will need the information contained on the photograph page of your passport - such as your full name, date and place of birth and passport number.

We have spoken to our suppliers, and the airlines they use, and generally, they feel confident in collecting this information at the airport when you check-in.

However Ryanair and British Airways allow you to add this information before you travel to facilitiate an easier check in process. Please click on the relevant links below for these airlines and enter the supplier booking reference and your surname.

British Airways

Ryanair

This will then allow you to add the required data as below;

Document type - Passport or ID Card
Document Number
Date of birth
Natonality
 

If your flight booking reference begins with EUF (no-frills flight provider) or SCH (scheduled flight provider), you will not be able to book extra legroom or upgraded seats.

If your flight booking reference begins EUR, MLT, CAR, EXO or FLR, then your flight provider may be able to offer an extra leg-room or upgraded seat option. To find out if this is possible, we recommend you open a CSR (Customer Service Request). To do this, please access the Manage Your Booking facility on our web-site, and login using your flight booking reference and name.

You will then be able to raise a CSR (Customer Service Request), advising us of your requirements.

We aim to respond to CSR's within 48 hours.
 

This can be quickly resolved by using the Manage Your Booking Facility on our web-site.

Click on  Manage Your Booking and login with your accommodation booking reference and name.

Once logged in, you will see the option to print your accommodation voucher. Please print the voucher and take it with you to your hotel.
 

No, you will need to make a separate flight booking, or use the tailor made option which will offer you a price for a flight and hotel/apartment, and transfer.

Accommodation providers hold allocations at hotels and usually provide names approximately a week before departure.